Refund Policies

We value customer satisfaction and, therefore, have a refund policy that aims to guarantee the reimbursement of amounts paid and ensure our commitment to the customer. In case of return, if the conditions of the Returns and Exchanges Policy are met, the customer will receive only the amount paid for the product (we will not reimburse the shipping cost) through the same payment method used at the time of purchase. It is important to note that for a refund to be processed, the product or service must be in perfect condition and unused; otherwise, we will not be able to process the refund. Refund Methods: The refund of amounts paid will occur according to the payment method used when placing the order. In the case of payment by credit card: The refund may take up to 15 (fifteen) business days or up to 2 (two) subsequent billing cycles; this procedure is the responsibility of the card issuer. After the refund procedure, proof of refund will be sent via email. For payments made via Boleto Bancário or PIX: The refund will be processed directly to the buyer's bank account. To receive this refund, please provide your bank details via email to our support team. Note: For refunds of purchases made via Boleto or PIX, the refund will only be processed directly to the buyer's account. Accounts belonging to relatives or third parties will not be accepted for security reasons. If you have any questions, please contact us via email or WhatsApp, and we will be happy to assist you.